Terms Of Service
The Customers & Registered Users are requested to note and go through the Terms and Conditions carefully, as they use the services from astrohelp.guru .
Please Note that whenever you use or avail any of the services offered by astrohelp.guru , it shall be implied and understood that you (a visitor, a user or a member) agree to the terms and conditions described herein.
By clicking the I AGREE / BUY NOW / PAY NOW : buttons anywhere on this platform, it is understood and implied that you agree with the stated TERMS OF SERVICE. Also please note that these terms of service may be altered or amended by astrohelp.guru at any time based on their discretion and/ or keeping in tune with the changing scenarios and technology. Therefore however, it is important so please also always bear in mind that they shall never be intended to directly affect or inhibit our customers, service quality or customer satisfaction in any manner.
1. DESCRIPTION OF astrohelp.guru :
astrohelp.guru provides astrological content, reports, data, video, telephone, SMS, email and direct consultations’ content via the World Wide Web, electronic mail, and mobile telephone, telephone, SMS and mobile/ tablet applications, video calls / audio & or video chats . Although portions of the Content may be viewed simply by visiting the astrohelp.guru (the General Services), in order to access the personalized astrological zone and/or receive additional Content and services (including telephone-based services or internet-based services) from astrohelp.guru (the Personalized Services), you shall need to register as a member of astrohelp.guru .
2. GENERAL SERVICES AND THE PERSONALISED SERVICES
Please note that both General Services & Personalized Services have been referred collectively as ‘Services’ in these Terms of Service. Whenever a member avails any of the Personalized Services, the member by doing so has agreed to :
– Provide the requisite amount of relevant, complete , current, and accurate details & Information about himself/ herself, as and when asked or prompted to do so by astrohelp.guru
– Maintain and update these details & information, as and when required, to keep it accurate, up to date and complete.
– Please note that all data , details & information that We request and that You provide on original sign-up registration, and all details & information updates thereto, are referred to in these Terms of Service as Registration Data.
3. MEMBER ELIGIBILITY:
The Services are available only to all those individuals who can form legally binding contracts under the applicable law. Without limiting the foregoing, the Services are not permitted to be used by any minor or minors (which means, in most jurisdictions, those under the age of 18) or temporarily or indefinitely suspended astrohelp.guru members.
4. MEMBER REGISTRATION DATA:
Upon registration, including your provision of Registration Data, you will receive a unique astrohelp.guru identification (ID) and a password. You shall be entirely responsible for maintaining the confidentiality of your astrohelp.guru ID and password. You shall be responsible for all uses of your account, whether or not actually or expressly authorized by you. You may change your password by following instructions on the website. You agree that your account, ID, and password may not be transferred or sold to another party. You shall also agree to immediately notify astrohelp.guru of any unauthorized use of your account or any other breach of security known to you.
5. astrohelp.guru ’s ACCESS TO YOUR ACCOUNT:
So as to ensure that astrohelp.guru is able to always provide high quality services, respond to customer needs, and comply with laws, you shall hereby agree and consent to astrohelp.guru employees and agents being able to access your account and records on a case-by-case basis to investigate complaints or other allegations or suspected abuse.
6. MODIFICATION TO SERVICES; BREACH; TERMINATION:
8. MEMBER BEHAVIOR AND RESTRICTIONS;
COMPLIANCE WITH LAWS: Your right to use our Services is personal to you. You represent that you are an individual, and that You are not a corporation or other business entity. You agree not to resell or make any commercial use of the Services without the express written consent of astrohelp.guru . You are also solely responsible for the content of your transmissions through our Website. Your use of the Services is subject to all applicable local, state, national and international laws and regulations. You agree:
– To comply with all Indian laws regarding the transmission of technical data exported from India through our Services
– Not to use the Website or any of its Services for illegal purposes
– Not to interfere or disrupt networks connected to astrohelp.guru
– To comply with all applicable regulations, policies and procedures of networks connected to the astrohelp.guru website; and
– To comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the Services.
astrohelp.guru makes use of the Internet to send and receive certain messages. Therefore, your conduct is subject to Internet regulations, policies, and procedures. You will not use astrohelp.guru for chain letters, junk mail, spamming, or any use of distribution lists to any person who has not given specific permission to be included in such a process. You agree not to transmit through astrohelp.guru any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. You further agree not to transmit any material that encourages conduct that could constitute a criminal offence, give rise to civil liability, or otherwise violate any applicable local, state, national or international law or regulation. Attempts to gain unauthorized access to other computer systems/ servers are strictly prohibited. You shall not interfere with any other astrohelp.guru members use or enjoyment of the Website or Services.
9. NO WARRANTY
You ought to understand and agree that all the Services by astrohelp.guru are provided on the User’s demand. Besides, astrohelp.guru assumes no responsibility for availability (or lack thereof), deletions or failures to store any member communications or personalization settings. in particular, but not by way of limitation, astrohelp.guru may delete e-mail or other accounts or the information therein if the account is inactive for more than ninety (90) days the use, application and understanding of all the predictions and explanations is on the User’s discretion, and the User shall be solely responsible for any eventuality, if any arises. astrohelp.guru , on behalf of itself and its subsidiaries, disclaims all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, title, or non-infringement and it makes no warranty or representation regarding the results that may be obtained from the use of content or services, the accuracy or reliability of any content obtained through the services, any goods or services purchased or obtained through astrohelp.guru , or any transactions entered into through astrohelp.guru ’s site, and makes no warranty that the services will, at all times, meet your exact requirements, be 100% uninterrupted, 100% timely, secure or error free. No advice or information, whether oral or written, obtained by you from astrohelp.guru or through the services shall create any such warranty.
10. LIMITATIONS OF LIABILITY –
12. PROPRIETARY RIGHTS TO THE CONTENT:
You acknowledge that the Content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or distributed via email, commercially produced information presented to the Member by astrohelp.guru , its suppliers, and/or advertisers, is protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws. You are not permitted to copy, use, reproduce, distribute, perform, display, or create derivative works from the Content unless expressly authorized by astrohelp.guru , its suppliers, or advertisers.
Except as otherwise stated in these Terms of Service, all notices to a party shall be in writing and shall be made either via email or Indian Post. Notice shall be deemed given 24 hours after an email is sent, or 3 days after deposit to Member at the address provided by Member in the Registration Data and to astrohelp.guru at the address set forth below:
FePlay Games Pvt. Ltd.
301 B , Lake Lucerne ,
Lake Homes ,
Mumbai , Maharashtra, India – 400076
14. ARBITRATION; INJUNCTIVE RELIEF.
Any dispute, controversy, or claim arising out of, relating to, or in connection with this Agreement shall be settled by binding arbitration in accordance with the commercial arbitration rules in the Indian Law. The arbitration shall be conducted by a single arbitrator, selected in accordance with the rules in the Indian Law, and judgement on the arbitration award may be entered in any court having jurisdiction thereof. Notwithstanding the foregoing, either party has the right to seek any interim or preliminary relief from a court of competent jurisdiction in Mumbai in order to protect the rights of such party pending the completion of any arbitration hereunder, and both parties agree to submit to the exclusive jurisdiction of the courts of India and venue in Mumbai, Maharashtra for any such proceeding.
15. GENERAL PROVISIONS:
16. DELIVERY, RETURN & CANCELLATION
POWER YOU DAY / DAILY PREDICTIONS : Once you have paid for the POWER YOUR DAY Product to the platform, refund requests will not be entertained under any circumstances.
QUESTIONS & ANSWERS TO ASTROLOGER : Once you have paid for the Q&A Product to the astrologers, refund requests will not be entertained under any circumstances.
TALK / VIDEO CHAT TO ASTROLOGER MINUTES: Once you have paid for the minutes to speak to the astrologers, refund requests will not be entertained under any circumstances.
Talk/Video Chat to Astrologer Minutes are credited to your account instantly on submission of your input details, including your Registered Mobile Number.
REPORTS: Customers are requested to exercise due discretion and care while ordering reports, because once the report has been allocated to an astrologer for processing, no refund requests will be entertained. However, if you wish to cancel an order for a report, you can do so within one hour of placing the order, in which case you will have to e-mail our customer care team at firstname.lastname@example.org
Reports / Video Answers are delivered within 72 hours from the time the required inputs are provided by the user. Please check product page for exact delivery times.
The delivery time-frames displayed on our website are approximate, but we make every effort to strictly adhere to them. However, since these reports are personalized and manually prepared by our astrologers, sometimes human delays may become inevitable. Minor delays which are considered reasonable will not be treated as a basis for refunds. Also, refund requests for incorrect data provided by customers will not be entertained under any circumstances. You are therefore requested to double-check your data before providing it to us. Still, if you e-mail us at email@example.com within an hour of ordering the report, we will consider making the appropriate changes.
STORE PRODUCTS: ( once astromall is active )
For delivery within India:
Cancellation after placing an Order:- If a Customer has placed an order for Wellness Product, Rudraksh or Yantra and he wishes to cancel the Order, then the Customer can request for cancelling the Order and request for refund within 12 hours of payment. No refund request will be entertained after expiry of 12 hours or on products and services that are purchased on discount, offers, or via promo code.
For Order Cancellation and Refund request, Customer needs to send an email to firstname.lastname@example.org stating the reason for cancellation.
Store Products are delivered within 7 days within India, from the date of submission of input details.
Cancellation after delivery of Order:- After receipt of the product on delivery, and if there is any manufacturing defect of shipement damage in the product, then the Customer can request for replacement of the product within 12 hours of receipt of the product. No replacement request will be entertained after expiry of 12 hours.
For product replacement, Customer needs to send an email to email@example.com alongwith the pictures of the defect or damage.
As our products are personalized and rituals are performed on behalf of the customer, we are unable to exchange the product for any reason. In case you wish to change your product, you may contact our Customer Support before we ship the product. Customer Support will let you know of the feasibility and additional costs, if any.
All returns/upgrades are at the sole discretion and case to case decision of the Management.
Data & Information Collected
As our customers choose to use our personalized services and features, they are required to register with their personal information on the website. In the process, they may be required to share information such as name, gender, birth information, e-mail ID, password , photographs, place of residence, postcode, etc. As this information is vital for us to create horoscope charts or card spreads and provide accurate personalized reports readings to our customers. The customer’s e-mail ID and password are used to protect their personal information and profile. This also may make our personalized e-mail service available to them. Also Non-personal identifiable information about our customers are collected on the website from their IP address or pages surfed. However, astrohelp.guru wishes to clarify here that we do not collect any personally-identifiable information about our customers, unless they voluntarily share such information, while using our products and services by filling out forms or surveys.
As we do collect personally identifiable data from our customer via feedback forms and surveys, but in this case it is voluntarily provided by the customers, as this information is used by us to make our products and services better and more accurate. This also ensures that their entire experience with us is more beneficial.
It is often that customers who have used our services once tend to return for more, which is why we honour their privacy and confidence in us, and give them exactly the content they ask for, and nothing that is not relevant to their query.
Use of Information
IP address and its Use
The customers IP address is used by astrohelp.guru for more efficient administration of the platform, to identify issues & problems with our server and to keep a tab on general trends and statistics.
Cookies and its Use
Whenever visitors go thru our website to surf for services , products, or free consultations and offers, we are likely to store some of this information in the form of cookies on their computers or devices. As this is done mainly to customize their present and future visits to our platform, and to deliver content & information relevant to the customer’s interests. astrohelp.guru May at some point offer to save passwords, so the customers don’t have to again re-enter the password every time they visit the platform. They would then have the option of setting their browser, so that their browsers notifies them when a cookie is sent, and ultimately they may decide whether to accept it or not. It’s important to keep in mind, though, that certain sections of the website may not function optimally, if cookies are deactivated or rejected.
E-mail address and its Use
astrohelp.guru gives the assurance that the e-mail addresses given for receiving our reports, consultations and services will be safe with us, as we will never disclose it to the third parties. Any horoscopes , consultations or other special offers that the customers choose to receive will be sent to them exclusively by astrohelp.guru.
As clearly pointed out above, astrohelp.guru DOES NOT collect any payment information from its customers. This is completely handled by our assigned payment gateway partner, who use 128 bit SSL (Secure Sockets Layer) encryption. Therefore it is hereby understood that we have put in place, and have committed to follow, highest industry standard technical and procedural methods to protect our customers’ personal information from unauthorized access. Therefore, it must be fully understood that neither astrohelp.guru, nor any other website, can completely eliminate any such risks.
Other websites links
astrohelp.guru hereby does not take any responsibility for the privacy policies of other websites whose links may be found on any of its pages.
Updates and Changes
Customers & visitors who create their profiles can, as and when they wish, change or update their personal information provided earlier in the following manner:
1. First clicking on “Edit”.
2. Then can change the information they wish to change.
It should be noted here that such information may or would also be stored on other databases, and we may not at times be able to ensure that these changes or deletions will reflect in those other databases. With respect to our database, we assure that all reasonable efforts will be made to correct or delete the information as the customer desires.