Data & Information Collected
As our customers choose to use our personalized services and features, they are required to register with their personal information on the website. In the process, they may be required to share information such as name, gender, birth information, e-mail ID, password , photographs, place of residence, postcode, etc. As this information is vital for us to create horoscope charts or card spreads and provide accurate personalized reports readings to our customers. The customer’s e-mail ID and password are used to protect their personal information and profile. This also may make our personalized e-mail service available to them. Also Non-personal identifiable information about our customers are collected on the website from their IP address or pages surfed. However, astrohelp.guru wishes to clarify here that we do not collect any personally-identifiable information about our customers, unless they voluntarily share such information, while using our products and services by filling out forms or surveys.
As we do collect personally identifiable data from our customer via feedback forms and surveys, but in this case it is voluntarily provided by the customers, as this information is used by us to make our products and services better and more accurate. This also ensures that their entire experience with us is more beneficial.
It is often that customers who have used our services once tend to return for more, which is why we honour their privacy and confidence in us, and give them exactly the content they ask for, and nothing that is not relevant to their query.
Use of Information
IP address and its Use
The customers IP address is used by astrohelp.guru for more efficient administration of the platform, to identify issues & problems with our server and to keep a tab on general trends and statistics.
Cookies and its Use
Whenever visitors go thru our website to surf for services , products, or free consultations and offers, we are likely to store some of this information in the form of cookies on their computers or devices. As this is done mainly to customize their present and future visits to our platform, and to deliver content & information relevant to the customer’s interests. astrohelp.guru May at some point offer to save passwords, so the customers don’t have to again re-enter the password every time they visit the platform. They would then have the option of setting their browser, so that their browsers notifies them when a cookie is sent, and ultimately they may decide whether to accept it or not. It’s important to keep in mind, though, that certain sections of the website may not function optimally, if cookies are deactivated or rejected.
E-mail address and its Use
astrohelp.guru gives the assurance that the e-mail addresses given for receiving our reports, consultations and services will be safe with us, as we will never disclose it to the third parties. Any horoscopes , consultations or other special offers that the customers choose to receive will be sent to them exclusively by astrohelp.guru.
As clearly pointed out above, astrohelp.guru DOES NOT collect any payment information from its customers. This is completely handled by our assigned payment gateway partner, who use 128 bit SSL (Secure Sockets Layer) encryption. Therefore it is hereby understood that we have put in place, and have committed to follow, highest industry standard technical and procedural methods to protect our customers’ personal information from unauthorized access. Therefore, it must be fully understood that neither astrohelp.guru, nor any other website, can completely eliminate any such risks.
Other websites links
astrohelp.guru hereby does not take any responsibility for the privacy policies of other websites whose links may be found on any of its pages.
Updates and Changes
Customers & visitors who create their profiles can, as and when they wish, change or update their personal information provided earlier in the following manner:
1. First clicking on “Edit”.
2. Then can change the information they wish to change.
It should be noted here that such information may or would also be stored on other databases, and we may not at times be able to ensure that these changes or deletions will reflect in those other databases. With respect to our database, we assure that all reasonable efforts will be made to correct or delete the information as the customer desires.