astrohelp.guru BETA

Frequently Asked Questions

Creating an account
    1. Select a product using the navigation bar (the top red bar of the website) or on our homepage.
    2. Select your product and any option on the product page and click Subscribe Now.
    3. Select Payment gateway.
    4. If you need a GST compliant invoice (Click the tick on the box to opt for it) Optional.
    5. Click on rules and restrictions of the amount you have paid.

      Select Pay Now.

  • Power your day prediction videos will be Activated once your subscription is done. You can check your Account to watch your daily prediction videos.

    1. Select power your day from the navigator bar (the top red bar of the website) or
    2. Click My Account > Order History > Open Orders to watch new daily predictions videos.
  • Oops! Don't worry, it happens to the best of us.

    There are a couple options for you. If you think you might know your password, you can try to reset your password with some simple steps.

    1. Click on Login > Forgot Password.
    2. Select Forgot Password option to reset your password.
    3. You need to enter your valid Email id which was used during registration.
    4. There will be link which will be sent to you on your email id.
    5. Please click on the link to set a new password.
    6. For security reasons, we will email you a link to complete the password reset process. Please keep in mind that the password you choose is case-sensitive.
      If you don't receive your new password email immediately, make sure to check your spam folder.
    1. Login > Click My Account > Settings.
    2. Enter Current Password > New Password (Minimum password length should be 8 characters) > Confirm Password > Submit Now.
      (After changing your password, you will be logged out of the application)
    1. Click My Account > Profile (If you are not signed in already, you will be prompted to do so)
    2. Update Personal details in the appropriate fields:
      1. First and Last Name
      2. Gender
      3. Date of Birth (You have to scroll and select MM/DD/YY)
      4. Birth Timing (You have to scroll and select Hours and Minutes)
      5. Upload your photo (you can and update any photo by clicking on browse option)

    Note: Make sure all the Details must be correct.

Tracking My Order
  • We understand how important it is to know the status of your order. You can do so by following these steps:

    1. Click on My Account (If you are not signed in already, you will be prompted to do so)
    2. Click on View Order History in the "My Account" section.
    3. Click the Open Orders to check the details and order details.
    4. You will see your Closed Orders details on the next TAB.
    5. Closed Orders there is an option called as View Prediction Videos, through you can check your daily prediction videos.

    On clicking in the box and entering the transaction no. details, Guru name, Product will open and display the product directly to you.

  • Mail us contact@astrohelp.guru with below mention details carefully.

    • Date & time
    • Transaction Details:
      (i.e. Transaction No)
    • Product Name:
    • Guru Name:

    Note: You will find all the details from My Account > Order History.

Payment & Billing
  • astrohelp.guru accepts the following payment methods on our secure site:

    There are two payment gateways, you can choose anyone of them.

    1. Paytm
    2. PayU
  • To ensure your order gets processed right away, payment is required at the end of the checkout process. For your convenience we offer a variety of payment methods.

    To print a copy of your receipt for your records:

    1. Click My Account > Order History (If you are not signed in already, you will be prompted to do so)
    2. Click the order number. A detailed receipt displays.
    3. Click Printer-Friendly to open a page that displays only your order information.
    4. Click Print Order Summary.
Goods and Services Tax (GST)
  • A tax invoice is provided to you in the My Account section after your order has been placed. You can also access the tax invoice (after your order has been placed) from your Order History.

    1. All your orders to date are displayed in My Account > Order History.
    2. You can review the get invoice from Transaction Details column and view your invoice from Invoice.
    3. Click on invoice you can see Download / Print Tax Invoice.

    Important notes about the tax invoice:

    • It should be used for all tax refund and reporting purposes.
    • It includes the astrohelp.guru GST Registration Number and the GST amount (This amount is provided in the national currency of the destination country along with the exchange rate that was applied at the time of transaction)
    1. GST will be applied to most products placed by customers.
    2. Based on GST regime and analysis on rates applicable to specific product, applicable rate will be 18% based on the rates covered under GST.
Feedback
  • Click on Login > My Account > Feedback
  • Under Testimonial you will get the option (Product, Guru, Website)
  • You can share by selecting anyone option and then Submit.
Placing Order
    1. Select a product using the navigation bar(the top red bar of the website) or on our homepage.
    2. Select your Category / Guru and choose the best guru as per your preferences and click Ask Now (Example: Business, Career / Job, Education) choose Any One of your choice.
    3. You will get to know more details about the Guru (Astro type, Specialist, Experience, Languages)
    4. Select the No. of Question(s) you want to be answered by the guru, choose any one option from three (Best OFFER) and click on Buy Now.
    5. If you need a GST compliant invoice (Click the tick on the box to opt for it) Optional.
    6. Click on rules and restrictions of the amount you have paid.

      Select Pay Now.

    7. Choose your payment method from the options, you are redirected to a payment gateway through which you can make your payment and complete the order.

    You will receive an order confirmation email and a message on the registered mobile number with details of your order.

    1. You will be redirected to the page of submitting Your Question.
      (OR)
      Click My Account > Open Orders > Status > Continue Now to submit your question
    2. Select anyone option from Yourself / Others.
    3. Select on Category and choose which category you want (ANYONE).
    4. Select Question Guide > Choose anyone according to your preference > Type your extra details about the question (Min 25 Characters and Max 500 Characters)
    5. Complete the remaining fields. Ensure the information you have entered is correct.
  • Yourself / Others

    Click My Account > Open Orders > Status > Continue Now to Submit your question.

    (After payment for the subscription you will be Redirected to the page to fill the question) or

    (The order request will be shown Pending as you can submit the question later on)

    Yourself
    1. Select on Category and choose which category you want (Example: Love, Health, Career)
    2. Under Question Guide you have to select (Example: When will I be happy in life)

      • Select the My Question option to type in your own question.
      • Min 25 Characters to Max 500 Characters.
      • Note: Once you Submit the question you will not get any option to make changes or add anything. Make sure your Question is clear.
    3. Birth Country: You have to scroll and select the country.
    4. Place of Birth: You have to give information about the city. (Example: Mumbai)
    5. Birth Time: Mention right timing(24 Hours format)

      Do choose minutes from the next box.

    Others
    1. Select on Category and choose which category you want (Example: Love, Health, Career)
    2. Under Question Guide you have to select (Example: When will I be happy in life)

      • Select the My Question option to type in your own question.
      • Min 25 Characters to Max 500 Characters.
      • Note: Once you Submit the question you will not get any option to make changes or add anything. Make sure your Question is clear.
    3. Under Pre-Requisite Questions select relationship (Example: Mother, Father, Spouse)
    4. Fields marked with an asterisk are required (Example: First Name, Last Name, Date of Birth, Gender)
    5. Place of Birth: You have to give information about the city. (Example: Mumbai)
    6. Time of Birth: Mention right timing(24 Hours format)
      Do choose minutes from the next box.

      Note: All the details that are mentioned must be correct.

    7. Upload their photo (person whose question is being asked) is Mandatory for all Astro type except Vedic / Janampatri.
    1. If you haven't received your Answer (Video) after 48 HOURS.
    2. Mail us on contact@astrohelp.guru with your Order number & Guru details
      (We will get back to you at the earliest)
    1. Login My Account > Order History > Open Orders to view your Answer Video.

      (You will get an email & SMS intimation once the Guru uploads the video in your account) You will get your Answer Video within 48 HOURS.

      Note: If you view the video and its showing Sorry Message on the screen! We request you to wait for 20 Minutes (There might be a technical issue in the system)

    2. If you want to view the video again.

      Login My Account > Order History > Closed Orders to view your Video (Once you have already viewed)

  • The Answers will remain in your astrohelp.guru account for the next 3 Months.

    Login My Account > Order History > Closed Orders to view the Prediction Video.

  • Desktop / Laptop: You can click on the play button to start the video.
    (If you want to watch the video on full screen there is a small option on the right-side corner to view Full screen video)

    Mobile / iPad: You can click on the play button to start the video
    (If you want to watch the video on full screen you have to put your mobile phone on landscape to view Full screen video)
    Make sure your landscape mode is Enabled.

  • Mail us on contact@astrohelp.guru with your Invoice Details & Guru details.
    (We will get back to you at the earliest)

    1. Click My Account > Open Orders > View Video to watch new videos.
    2. You can rate the guru videos by Selecting the Stars, and share your experience.
  • You will get the option to view the video from My Account > Closed Orders

    There is no such option to download the videos.

Pricing & Product Information

astrolhelp.guru offers a wide variety of prediction product videos at the best prices.

You'll find products from our HOME PAGE and even from our navigator option.

For a complete listing of our products and prices, click here.

Placing Order
    1. Select a product using the navigation bar (the top red bar of the website) or on our homepage.
    2. Select your product and any option on the product page and click Subscribe Now.
    3. Select Payment gateway.
    4. If you need a GST compliant invoice (Click the tick on the box to opt for it) Optional.
    5. Click on rules and restrictions of the amount you have paid.

      Select Pay Now.

    6. Choose your payment method from the options, you are redirected to a payment gateway through which you can make your payment and complete the order.

    You will receive an order confirmation email and a message on the registered mobile number with details of your order.

  • Power your day prediction videos will be Activated once your subscription is done. You can check your Account to watch your daily prediction videos.

    1. Select power your day from the navigator bar (the top red bar of the website) or
    2. Click My Account > Order History > Open Orders to watch new daily predictions videos.
  • Currently the offer for power your day is available for yearly bases in which every day you will be receiving video guidance.

    For a complete detail of the products and prices, click here

  • Desktop / Laptop: You can click on the play button to start the video.
    (If you want to watch the video on full screen there is a small option on the right-side corner to view Full screen video)

    Mobile / iPad: You can click on the play button to start the video
    (If you want to watch the video on full screen you have to put your mobile phone on landscape to view Full screen video)
    Make sure your landscape mode is Enabled.

  • You will get the option to view the video from My Account > Order Section

    There is no such option to download the videos.

    1. Click My Account > Closed Orders > View Prediction Video to watch new daily predictions videos.
    2. Select Zodiac sign as per your choice, on the same page you will able to view overall day rating shared by the Guru (Scroll Down below the video it will be mentioned)

    Note: If it is not mentioned on the site you can get the same information in the prediction video by the end.

    1. Click My Account > Closed Orders > View Prediction Video to watch new daily predictions videos.
    2. You can rate the previous days prediction video by Selecting the Stars and share your experience by writing in the comment section box. (Scroll Down below the video it will be mentioned)
    3. Select Submit Now by submitting your feedback.
Pricing & Product Information

astrolhelp.guru offers a wide variety of prediction product videos at the best prices.

You'll find products from our HOME PAGE and even from our navigator option.

For a complete listing of our products and prices, click here.